Fulfillment Policy
Last Updated: January 14, 2025
At Lady Soraya’s Relationship Guidance & Empowerment Services, we are deeply committed to supporting women on their emotional and romantic journeys. Our mission is to provide compassionate, intuitive, and personalized guidance to help you reconnect, find clarity, and create lasting emotional bonds with your partner.
Please read the following policy carefully, as it outlines how we deliver our services, what you can expect from us, and the terms under which refunds may be considered.
Once your order is received, our team—under the guidance of Lady Soraya—begins a personalized process to assess your situation and create a plan that aligns with your emotional goals. This process typically involves:
A confidential intake review of the details you submitEnergetic and intuitive assessment of your relationship dynamicsCustom guidance and intention-setting designed to support your unique journeyOngoing support through email communication and energetic alignment tools (visualization, journaling prompts, emotional practices, etc.)
Your fulfillment process begins within 24 hours of receiving your completed intake form. If we require additional information to move forward, you will be contacted directly by our support team.
All services are intended for personal development, emotional support, and entertainment purposes. They are not medical, legal, financial, or psychiatric advice, nor are they intended to replace professional services in those areas. Our focus is on emotional empowerment, relationship clarity, and intuitive coaching.
Clients must be 18 years of age or older to use our services.
Individual outcomes will vary depending on your unique circumstances, emotional readiness, and commitment to the guidance provided. While many clients report meaningful shifts in their relationships and inner confidence, we make no guarantees regarding results or timelines. Emotional transformation is a personal process, and we honor each journey.
We offer a 30-day satisfaction review period for all one-on-one guidance services. Because our work is highly customized and time-intensive, refunds are only available under specific, fair-use conditions outlined below.
You followed all provided guidance to the best of your ability, including emotional practices, mindset shifts, and communication steps. You maintained regular communication with us, updating us on your progress so we could adapt our support if needed.After 30 days of active engagement, no emotional or situational shifts have occurred, and you can demonstrate that you sincerely applied the practices provided.
You purchased a service and did not engage or update us on your situation. You ignored or refused the guidance offered and then claimed the process was ineffective. You experience emotional resistance or distancing from your partner—this is often part of the reconnection journey, as internal walls begin to shift. You change your mind after purchase or had unrealistic expectations of instant or dramatic results.
All refund requests must be submitted in writing to
with a detailed explanation and timeline of your efforts. Each request is carefully reviewed by our client care team, and decisions are made at our sole discretion.
All client information is handled with the utmost confidentiality. Please refer to our full Privacy Policy for details on how your data is collected, stored, and used.
We reserve the right to modify, update, or discontinue services at any time without prior notice. Changes to this policy will be posted on this page.
If you have any questions about your service, fulfillment process, or this policy, please reach out to us with care:
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Email:
We’re here to support you with compassion, clarity, and commitment to your journey.
Warmly,
Sarah Harper
Client Support & Fulfillment Lead
On behalf of Lady Soraya